Reschedule Microsoft Exams | Everything You Need to Know

If you need to know how to reschedule Microsoft exams you have come to the right place. 

You can reschedule your Microsoft exam any time up to 24 hours before the appointment time. That means if my exam is booked on December 20th at 10 am, I have until December 19th at 10 am to reschedule the exam.

How to reschedule Microsoft Exams

You can reschedule any Microsoft exam directly from your Microsoft certification dashboard. 

  1. Log in to your certification dashboard here:
  2.  Under the Appointments heading, you will see a button to Reschedule.
  3. Select Reschedule and you will be taken to the exam providers webpage and walked through rescheduling your exam.
Reschedule Microsoft Exam button

How many times can I reschedule Microsoft exams

You are allowed to reschedule your Microsoft exam as many times as you want, providing you do so up to 24 hours before the exam appointment. This includes cancelling your exam, however, if you cancel your exam, within 24 hours of the scheduled appointment, you will lose your booking fee. 

By having the flexibility to reschedule your exam for free you can make sure that you are fully prepared to take your exam. 

If you need guidance on exam study and are looking for materials, check out our Azure Study Guides Page.

Unable to reschedule Microsoft exam

If you are unable to reschedule your Microsoft exam, it could be due to one of the following issues.

If you have tried to take the exam, however for technical reasons, could not start you may get an error if you immediately try to reschedule. This means the exam system is still detecting your precious appointment, you should wait up to 36 hours before you try and reschedule your appointment.

If you are trying to reschedule your exam and have over 24 hours before the appointment time, but still cannot reschedule the exam, you should try to use another web browser or incognito mode in your current web browser. Failing that you should try to reschedule while logging in from another device.

If you need to cancel or reschedule your exam and have less than 24 hours before your appointment, you will not be able to reschedule and will have to forfeit your exam fee.

If you are still unable to reschedule your exam, you should contact the customer service lines for your exam provider. 

For Pearson Vue:

For Certiport:

For PSI:

Microsoft exam registration

To register for a Microsoft exam, you can do so from the Microsoft Learn certifications page. Each exam will have its own page which will provide a summary for the exam, some guidance and a skills outline. The skills outline is most important as it will define what is covered in the exam and the knowledge you are expected to have prior to taking the exam.

  1. Start by heading to the Browse Certifications and Exams page.
  2. Choose your certification and underneath the summary, you will see, Required exams.
  3. Click on the exam and you will see the schedule exam button.
Schedule exam button

Do I have to pay for Microsoft exam?

Well yes.. but not really..

You can see from the image above that the schedule exam page will define the price of the exam. However, Microsoft provides LOTS of incentives to take these exams and the biggest one is the ability to take the exam for free. Yes for free! 

I have a fully detailed post on all the methods you can use to get a free exam from Microsoft. Also, heavy exam discounts if you need them. Check out my post here: How to get free Microsoft exam certifications.


Thank you for taking the time to read my post on re-scheduling Microsoft exams. I hope that you are now fully up to speak with what, when and how to reschedule your Microsoft exam, if and when the time comes. 

Daniel Bradley

My name is Daniel Bradley and I work with Microsoft 365 and Azure as an Engineer and Consultant. I enjoy writing technical content for you and engaging with the community. All opinions are my own.

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